supplier letter

May 10, 2006

Mr. Montie Brewer
Chief Executive Officer
Air Canada
PO Box 14000, Station Airport
Dorval, Quebec H4Y-1H4

VIA FACSIMILE & ELECTRONIC MAIL

Dear Mr. Brewer,

The undersigned corporate travel and purchasing managers represent both Canadian corporations and as well as international corporations with substantial Canadian travel activities. We write to express our profound disappointment concerning the unprofessional manner in which you have treated us, your very best customers, with respect to your removal of Tango fares from the four GDSs without warning or consultation.  

Removing such important low-fare inventory from the GDSs discriminates against us, frustrates our strategic efforts to automate and consolidate all traveler bookings and interrupts the workflow of our travel management companies which now need to manually shop for, purchase and assemble travel itineraries.

This toxic combination of bad policy and non-existent communications has caused needless anxiety and confusion.  We call on you to immediately reverse this misguided, customer-harmful policy and to once again put these important fares back into the systems that we use to serve our business travelers in an efficient and cost-effective manner.

Sincerely,

Applied Materials Kevin Maguire, Director of Global Travel Services
Applied Systems Inc. Sherry Boudreau, Manager of Travel and Admin. Services
Belden CDT Inc. Linda Smith, Meetings and Travel Services Supervisor
BISYS Management Company Henix Teegardin, Manager, Corporate Travel
Boscov’s Department Stores Tom Roberts, Travel Manager
Brown Brothers Harriman & Co. Dale Peak, Assistant Vice President
Burton Corporation Tracy Cummings, Executive Assistant / Travel Manager
CIGNA Corporation Thomas Prevost Jr., Vice President, Aviation, Travel & Conference Mgmt.
Commonwealth Bank of Australia Jean D'Souza, Travel, Catering & Conference Services Manager
DaimlerChrysler Corporation Dave Weiner, Director, Travel Management & Business Services
Deutsche Bank AG Debbie Dayton, Global Head of Travel Service
E Companies Paula A. Murray, Travel Manager
Epicor Software Corporation Marc Mangiantini, Travel Manager
Gannett Co., Inc. Emily Hanson, Manager/Travel Services
Gartner Susan Osterberg, Sr. Manager, Global Travel
GE Security Tonia Pajak, Travel Management Administrator
General Motors Corp. Kevin P. Killeen, Director, Employee Business Travel
Humana Inc. Shelly Ford, CTC Manager of Travel & Conference Room Support
Ingersoll Rand Robert J. Zartarian, Manager, Travel and Meeting Services
JELD-WEN, Inc. Flodine Lee, Corporate Travel Manager
Kindred Healthcare Sally A. Meilun, Director of Travel and Relocation
Lehman Brothers Leslie Bernauer, Senior Vice President
Maritz Travel Tricia Feibig, Manager, Internal Business Travel
Misys Healthcare Systems Susan Carter, Travel Manager
MIT Lincoln Laboratory William F. Ustaszewski, Manager, Corporate Travel Dept.
Orbital Sciences Corporation Patricia C. Najera, Manager of Administrative Services and Travel
OSI Systems, Inc. Frank Dolce, Global Corporate Travel Manager
PerkinElmer, Inc. Tom McCabe, Director Global Travel / Meeting Services
PPG Canada Inc. Helen Vachon, Manager, Supply Chain Logistics
PPG Industries, Inc. Joann Ladesic, Manager, Corporate Travel
R. J. Reynolds Linda Beaver, Lead Manager, Corporate Travel Services
Rich Products Corporation Jean Covelli, Travel Administrator
RMIC Corporation Michael R. Brooks, VP/General Services
Rotary International Robert S. Mintz, Division Manager, Corporate Relations & Global Travel
RPM International Inc. Janeen Kastner, Director of Human Resources & Administration
Siemens Canada Richard Giesbrecht, Vice President Purchasing and Shared Services
Siemens Energy & Automation, Inc. Vin Rogers, Travel Supervisor
Siemens VDO Automotive Corp. Peggy Medeiros, Regional Commodity Manager, Travel Capital, Services, and MRO
Stephens Inc./Staffmark Christine Veirs Ringgold, Vice President., Corporate Travel Manager Group and Meeting Services
Thales Communications Inc. Samina Raghavan, Travel Coordinator
The Black & Decker Corporation Mariclare Rafferty, Sr. Manager, Travel & Meeting Services
The University of British Columbia Connie Fabro, Travel Manager
Trim Masters Inc. Trish Claunch, Corporate Services & Cash Manager
VHA Inc. Phyllis Cowell, Corporate Travel Manager
Weyerhaeuser Company Cathy Winter, Travel Manager
Wolters Kluwer North America Hope Hippler, Travel Manager